FAQ

How do I pay?

Currently we accept payment via Paypal. Paypal is designed from the ground up to be one of the safest ways to send money online. Paypal is a wholly owned subsidiary of Ebay and  has its European Headquarters in Blanchardstown Dublin. You do not have to be a member or register with paypal to use its services. Through Paypal we accept Visa and Mastercard. Once you have completed our checkout page you will be brought to our Paypal Page.

How long before I recieve my purchase?

From Purchase to processing usually 3 days, and from processing to delivery an additional 4 days. All in approximately 7 working days.

How Safe is the internet?

This article is intended to offer consumers practical guidance when shopping on the internet. We also hope it will clear up some misconceptions and ease your worries about purchasing goods online.

Not recognising the security features used by sites or not trusting them.
Answer: Finish reading this article.

The site concerned is not a well known high street name or brand.
Answer: The sites that only exist on the Internet can undercut many of the largest retailers. It therefore pays to shop around on the internet. .

Worries about customer service, such as delivery of the goods or refunds.
Answer: Read their terms & conditions and details of their delivery service. Or better still send them an email asking for further information and see how long they take to reply, this can frequently be a good indicator of their customer service.

Stories about credit card numbers being used online without the knowledge of their true owners.
Answer: Ironically, in virtually all the cases of online credit card fraud the actual card numbers were obtained offline. Organised gangs recruit shop assistants and waiting staff to write down card numbers or using small machines create electronic copies of credit cards while they have them to process your transaction.

When entering your credit card details make sure that the page where you enter your details is secure. To check this look for one of the following:

Look for a locked padlock symbol in your browser window.

Check that the website address on the credit card payment page contains "https://", the "s" stands for secure. Unsecure web pages will have just the standard "http:// and should never be used to send personal information.

If you are required to create a password to complete your purchase use, (where possible) a combination of numbers and letters, rather than recognisable names or words that may be guessed by others.

Always look for the site's contact details, a phone number in particular, never rely solely on email. A link to these is normally placed on the homepage of the site.

Never post your credit card details on a bulletin board or in a chat room. Why Shop Online ?

Price
Goods bought online are frequently cheaper, even when allowing for delivery charges and VAT.

 
Convenience
No sitting in traffic using your fuel, paying for parking or struggling on public transport. Instant service without having to stand in shop queues.

Security
If a site uses all the security measures detailed above you should be able to shop in confidence. In fact it is safer to use secure online shopping than give your credit card details over the telephone or send them by fax, simply because secure online shopping is the only method that actually encrypts your details before they are sent

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